Cancellation and Refund Policy

Last Updated: 1 October 2026

1. Cancellation Policy

You may cancel your subscription to Jaipax Baker's OMS or Jaipax Restaurant Sathi POS at any time.

• To cancel your subscription, contact us at Info@jaipax.com or on WhatsApp at +91 82099 77566, or start the cancellation from your account dashboard.
• Effective Date: Your cancellation will take effect at the end of your current paid billing cycle. You will continue to have full access to the software until that cycle concludes.

2. Refund Policy (Strict No-Refund)

Due to the digital nature of our Software-as-a-Service (SaaS) products, we maintain a strict "No Refund" policy.

• We do not offer refunds, whether full or pro-rated, for partially used months, unused accounts, or if you simply change your mind.
• Once a subscription fee has been charged for a billing cycle, it is non-refundable.

3. Failed Payments and Grace Period

If a recurring payment fails, your account will not be immediately terminated. We offer a 15-day grace period starting from the date of the failed transaction.

• During this 15-day period, you will retain access to the software, and we will attempt to process the payment again or ask you to update your payment method.
• If payment is not successfully collected by the end of the 15-day grace period, your account will be temporarily locked until the outstanding balance is settled.

4. One-Time Services (Websites, Google Business Profile, Custom Systems)

For one-time services, the payment terms (including any advance payment) are agreed in your written quote before work starts.

• You can cancel a project at any time by telling us on WhatsApp, phone or email.
• Payment for work already completed, and for third-party costs already paid on your behalf (such as domain names), is not refundable.
• Any other refund is handled as agreed in your quote.

Contact Us

• Registered Business Name: Jaipax Studio
• Operating Address: Saraswati school rd, Indra Nagar, Barmer, Rajasthan, 344001, India
• Phone and WhatsApp: +91 82099 77566
• Email: Info@jaipax.com